Refund policy
Returns
We have a 15-day return policy, meaning you have 15 days from the date of delivery to request a return.
To initiate a return, contact us at info@decodiy.store. If your return is approved, we will provide you with a prepaid return shipping label and instructions on how to send back your package. The cost of return shipping will be deducted from your refund, unless the item is defective, damaged, or incorrect.
We cannot accept returns on:
- Sale items
- Gift cards
- Personalized products
- Items that have been used or damaged by the customer
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery with clear photos of the issue. We will review the situation and work to resolve it promptly.
Exchanges
If you would like to exchange an item, the fastest method is to return the original item and place a new order. The customer is responsible for any applicable shipping fees on the new order.
For assistance, contact us at info@decodiy.store.
Refunds
Once we receive and inspect the returned item, we will notify you about the approval status of your refund. If approved, the refund will be processed within 10 business days.
Please note that depending on your bank or credit card provider, it may take additional time for the funds to reflect in your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@decodiy.store with your order number.