Shipping policy

Shipping Policy

At DecoDIY, we are dedicated to bringing high-quality home innovation products straight to your doorstep. Our goal is to ensure your order is processed efficiently and delivered as quickly as possible.

Order Processing & Fulfillment
* Processing Time: All orders are verified, packed, and dispatched within 1 to 3 business days after payment confirmation.
* Direct Factory Shipping: To maintain the highest quality control and offer premium products at competitive mid-ticket prices, our items are dispatched directly from our international manufacturing and fulfillment centers.

Estimated Delivery Times
* Main Market (United States): Our average delivery window is 7 to 14 business days (excluding weekends and holidays). 
* Current Logistical Data: Over 88% of our recent orders successfully arrive at our customers' homes in 12 days or less.

Please note: These timeframes are estimates. Deliveries may occasionally experience minor delays due to customs inspections, extreme weather conditions, or local postal service disruptions.

Multiple Packages Notice (For Bundles & Accessories)
To guarantee the fastest possible dispatch, please note that if you purchase a product bundle—such as our DecoDIY™ TurboSpa along with extra replacement filters—your order may be split into multiple shipments. This is because accessories are often fulfilled from specialized sorting lines. As a result, your items may arrive in separate packages and at slightly different times. Do not worry, your complete order is on its way!

Shipping Costs & Tracked Delivery
* Free Standard Shipping: We proudly offer 100% Free Standard Shipping on all products sitewide, with no hidden fees at checkout.
* Tracked Shipments: Every order includes full end-to-end tracking. As soon as your package is dispatched, a tracking number will be automatically sent to your email so you can monitor your shipment's progress in real-time.

Frequently Asked Questions (FAQs)

Q: How can I track my package?
A: Once your order leaves our fulfillment center, we will email you a tracking link. You can track your order directly on our site using our "Track Your Order" page.

Q: Can I change my delivery address or cancel my order?
A: If you need to make changes or cancel your order, please email us immediately at info@decodiy.store. Please note that once an order has been processed or shipped by our fulfillment center, we cannot alter the address or cancel the shipment.

Q: Will I have to pay customs or import fees?
A: For standard residential orders shipped to the United States, items are typically cleared without any additional customs fees for the buyer. However, any local import duties or taxes levied by your local post office remain the responsibility of the customer.