Shipping policy
88.3% orders arrive in ≤ 12 days
Order Processing & Shipping
We strive to process and ship your order as quickly as possible once your payment is completed. However, international delivery times may vary due to customs clearance procedures, which differ by country.
We ship globally, and your order may be dispatched from various locations, including the United States, Europe, China, or Australia. Delivery times depend on your country of residence and the specific warehouse fulfilling your order.
Estimated Delivery Times
- Average Delivery Time: 7–14 business days (excluding weekends and holidays).
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Shipping Methods & Timeframes:
- ePacket: 7–15 business days
- EMS: Up to 20 business days
- USPS: 1–5 business days (domestic U.S. only)
📌 Note: These estimates do not account for possible delays caused by customs, extreme weather, or other unforeseen factors. Please allow extra time during holidays or peak shopping seasons.
Free Shipping
We offer free shipping on all orders, with no additional charges at checkout.
Important Notes
- Customs Delays: International shipments may experience delays due to customs inspections in your country. Unfortunately, these delays are beyond our control.
- Unforeseen Factors: Issues such as flight delays, extreme weather, or logistical disruptions may also impact delivery times.
FAQs
✅ Is shipping included in the price?
Yes, we provide free shipping on all orders worldwide.
✅ How do I change my delivery address?
If you need to update your delivery address, please contact us immediately at info@decodiy.store. Once your order has been shipped, we will be unable to modify the address.
✅ Can I cancel my order?
Yes, but only if the order has not yet been shipped. Please contact our customer service team at info@decodiy.store as soon as possible to request a cancellation.
✅ Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress.