Privacy policy

Last updated: August 27, 2024

This Privacy Policy describes how DecoDIY (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.decodiy.store (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you over the past 12 months from various sources. The specific information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use your information to communicate with you, improve our Services, comply with legal obligations, enforce applicable terms, and protect our rights and those of our users.

What Personal Information We Collect

Information You Provide Directly

You may provide us with personal information when you use our Services, including:

  • Contact details: Name, address, phone number, and email.
  • Order information: Name, billing and shipping addresses, payment details, email, and phone number.
  • Account information: Username, password, and security questions.
  • Customer support information: Any details you include when contacting us.

Some features of the Services require you to provide this information. If you choose not to, you may not be able to use those features.

Information We Collect Automatically

We may automatically collect certain information about your use of the Services ("Usage Data") through cookies and similar technologies. This may include:

  • Device and browser information
  • IP address
  • Network connection details
  • Interaction data with the Services

Information from Third Parties

We may receive information from third-party sources, including:

  • Service providers such as Shopify, who help operate our Site.
  • Payment processors, who handle payment details securely.
  • Marketing partners and analytics providers, who help us improve our Services.

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Products and Services

We use your personal information to fulfill our contract with you, including processing payments, shipping orders, managing accounts, and facilitating returns.

2. Marketing and Advertising

We may use your information for marketing, including sending promotional emails and displaying advertisements. If you are in the EEA, this is based on our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).

3. Security and Fraud Prevention

We process your data to detect and prevent fraud, unauthorized transactions, and other security risks. If you believe your account has been compromised, contact us immediately.

4. Customer Support and Service Improvement

We use your personal information to respond to inquiries, enhance your experience, and maintain our business relationship with you.

Cookies

We use cookies to improve our Site and Services. For details on cookies used by Shopify, visit Shopify's Cookie Policy.

You can manage cookies through your browser settings. However, disabling cookies may affect functionality.

Disclosure of Personal Information

We may share your personal information with:

  • Service providers (e.g., payment processors, shipping companies).
  • Business and marketing partners (in accordance with their own privacy policies).
  • Affiliates within our corporate group.
  • Authorities or third parties as required by law.

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, contact us to have it removed.

Security and Retention of Your Information

We take security seriously but cannot guarantee "perfect security." How long we retain your data depends on legal and operational requirements.

Your Rights

Depending on your location, you may have the following rights:

  • Right to Access: Request access to your personal information.
  • Right to Delete: Request the deletion of your personal data.
  • Right to Correct: Request correction of inaccurate information.
  • Right to Data Portability: Request a copy of your data.
  • Right to Opt-Out: Opt out of targeted advertising or data sharing.
  • Right to Restrict Processing: Request limitations on data processing.
  • Right to Withdraw Consent: Withdraw consent for data processing.
  • Right to Appeal: Challenge a decision regarding your data.

To exercise your rights, contact us using the details below.

Complaints

If you have concerns about how we process your data, you can contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be transferred and processed outside your country. If transferred from Europe, we rely on legal mechanisms such as Standard Contractual Clauses.

Contact:

For any questions about this Privacy Policy or to exercise your rights, contact us at:

📧 Email: info@decodiy.store